Good Morning, Filing through Progressive is not an option per email response via Progressive. if the hail damage would be in the description i woudnt even buy that vehicle. The reason they don't do these in person is that they dupe a sucker to win an auction and this time it was me. *On 3/30/22 there was an email stating that Copart is not able to establish at this time how the damage occurred, but Copart was willing to handle the matter in one of several ways:

I bought it as clean title. I'm tired of waiting since I really need to register the car.

The vehicle Lot # is XXXXXXXX. Once we receive that information, we will be happy to investigate the matter. Upon submission of the invoice to the DMV, I was informed I had to pay a fine, for the vehicle's engine had a heavy POLLUTANT DESIGNATION.

E. Copart on its website literally has a Member protection pledge of refunds.

Once we receive that information, we will be happy to investigate the matter. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Accordingly, Copart rejects any and all demands Mr. ******* has regarding a refund. We suggest the complainant contacts the broker where they bought the vehicle. Copart. Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.

Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Please feel free to HELP! *After multiple phone calls with no resolve Kirk waned documented conversations via email.

D. I was informed the vehicle will be RE-ASSIGNED and re-sold.

6737 Roosevelt Hwy ****** ****** is not a customer of Copart and has not purchased anything from or through Copart. In order to bid on a vehicle, prospective bidders must first create a Copart member account. Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. So the above response clearly shows Copart indeed has a contract with me through their broker. ABM may have been the broker in this transaction but they were brokering on behalf of Copart, who is the eventual recipient of all sales proceeds, by this account, it is Coparts responsibility to refund said proceeds that were transmitted to them from ABM, They have sold this vehicle several times over with the same issue, at this point in time, this is rising to the level of fraud and should be considered criminal behavior on both Copart and ABM, I demand a full refund of all money spent, including travel expense incurred to pick up the damaged vehicle, which is still in Coparts possession. I made all the payments and pick up the car with in 3 days. Had ***** ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. So I am stuck with an expensive car that may never be able to be driven. Below is a copy of an email response from the Copart Fairburn , GA manager; B. It's like anything purchased online should be able to be returned or that company shouldn't allow people to bid on distance auctions. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion. Gloria M*** Copart respectfully request the BBB to close this complaint as Mr. ****** has decided to keep the vehicle and wait for the title. All these tools were available for ***** ******* to utilize, but he failed to use any of them. *Multiple attempts of calling and texting back and forth with Jay there was no agreement of a resolution. I am willing to have copart pay for the replacement of the door and window as this would be the value of what I paid for the vehicle. All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Copart's position is unchanged in this matter and we stand behind our previous response. (The consumer indicated he/she DID NOT accept the response from the business.) *Neither of Copart's solutions was going to fix all the damage done to my vehicle by Copart so I turned down both options and a date was set for my vehicle to be dropped off to my residence. Copart respectfully requests the BBB close Mr. ******'s complaint, as this sale only involves the broker and does not involve Copart in any way. Fairburn, GA 30213 Mr.********* ****** is not listed as an authorized cardholder with ABM, which means that he is not approved to speak to Copart regarding ABM's account or transactions. Vehicle Information provided by Copart and its vehicle sellers is for convenience only. I have contacted Copart yard managers to express my concern and frustration and was told that the original pictures show the damage and they will not provide any refund or credit for the false advertising or misleading information and entrapment they are showing their paid members. Not disclosing that a $4000 part was missing is as misleading as the entire engine being gone. As a matter of policy, BBB does not endorse any product, service or business. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to A & A Auto Group Inc. The general manager explained further explained they are exhausting all efforts to quickly obtain and submit the requested documents from the state. *******. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to ABM. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. Thank you, I want a refund of my $8,357, 03/23/22 which OBLIGATES them, and stated a FACT.

Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. (The consumer indicated he/she DID NOT accept the response from the business.) *My vehicle was dropped off to me on 4/7/22. when the vehicle was delivered i discovered that besides the front end damage also heavy hail damage which was not disclosed by copart. Because the BBB will continue to get complaints from this business when they fail to inspect their own products and then send them out fraudulently. Copart is giving the run around knowing the next step is to go through the court system, wasting more of my time and then the courts time, well knowing this can be handled outside of the court system. This is the general manager of copart email jesse.p****@copart.com The Copart member number, Copart lot number or VIN would suffice.

This would enable me acquire a temporary permit (60 DAY permit) to drive the car without the original GEORGIA state title, which was to take 6weeks tobe ready. Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Thank you, (The consumer indicated he/she DID NOT accept the response from the business.) Copart.

This is arbitrary. Thank you,

They say the vehicle is accepted " As is," once the vehicle is removed from their premises, I never removed it, therefore it was never accepted. You may sign up as a Member at Copart if you are at least 18 years of age.

BBB Business Profiles generally cover a three-year reporting period.

However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. By agreeing to these Member Terms and Conditions, **** Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Supporting documentation will be provided upon request.

The definition of "Run and Drive" when you see it on the website advertisement states:

In response to the claim asserted by ******* ******** about a vehicle that was purchased at Copart's auction. At the time the vehicle arrived at Copart's location, Copart verified that the vehicle started, (ii) could be put into gear, and (iii) was capable of moving forward under its own power. When I contacted them and said I was going to get a representative for this case, they said they didn't care and that I wasn't going to get my money back. In February 23, 2022. Accordingly, Copart rejects any and all demands ******* ******** has regarding a refund. I wanted to cancel my membership after 4 days of getting it and they wouldn't let me. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have bought 3 cars from Copart through brokers. (The consumer indicated he/she DID NOT accept the response from the business.) 2. (The consumer indicated he/she DID NOT accept the response from the business.) For example, the contract states that it LISTS (but is not limited to, APPX cost of repair. below). We sell our vehicles AS IS. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. While waiting for title to come in for about 3 months. after 3 days waiting i sent a reminder but didnt get any answer. Memphis, TN XXXXX-XXXX One of the prerequisites to establishing a member account with Copart is agreement to Copart's binding Member Terms and Conditions. Kirk also mentioned that I could always file a new claim with my insurance company since I owned the vehicle and they insured it.

A. Assistant General Manager My situation qualifies for that refund as I have been BLIND SIDED and misinformed into buying a vehicle that has misinformation in the vehicle description. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. *****.

When the car was delivered the front passenger window was smashed, the door handle was missing, and there is a huge gaping hole where the door handle was - the piece of metal was hanging by the cable of the door. Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. im not sure why they doing this to me. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power.

Upon start up it was extremely loud and that's when I checked to see why, which is when I noticed both missing catalytic converters.

New damage being driver's side bumper, front door and mirror, rear door and cab corner. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. 2. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Copart's binding Member Terms and Conditions.

This has to be stopped from future problems. Title should have NOT been transferred by them, and it was still not fixed or repaired. Once a vehicle is removed from Copart's premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. We do not have mechanics or emissions testing on our Copart yards. i immediately called that branch and they advised me to email the yard manager at gmyard169@copart.com - i did, but no one replied. Vehicle parts may be missing. The damage done to the front passenger door as indicated by the picture looks like the door was cut just in front of the handle down to about 8" below the handle and then to the back of the door.

There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Copart's location. Customer Reviews are not used in the calculation of BBB Rating, of those, 158 complaints were closed in last 12 months. This information can be found at section I.A of our T&Cs and reads: They hung up on me, or don't answer to my emails, Keep transferring me to different lines. Copart Mr. ******, The general manager further explained that you have his direct contact information should you have any additional questions and/or concerns. This is not how the car was represented or advertised on the site. This is so fraudulent beyond the normal test for being deceiving to a customer. International Association of Better Business Bureaus. Anytime my purchased cars are picked up from a Copart auction yard, my buyer bidder number of XXXXXX is stated, then my car is picked up. Geico would settle with me for additional damage and Copart's insurance company would work with Geico. Copart is not denying the damage as you see. On 4/9/22 is was when I first noticed, actually heard the exhaust due to a dead battery.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Mr. ***** ********* is not listed as an authorized cardholder with A & A Auto Group Inc., which means that he is not approved to speak to Copart regarding A & A Auto Group Inc.'s account or transactions. hello. It is the Member's sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. *Delivery on 8/30/21 is when the new damage was noticed. Copart does not sell Vehicles to non-members.

Our records reflect that this Vehicle sold to Auto Bid Master ("ABM"), a registered broker (and member)not Mr. ****** or Ms. ******. I have attached photos of what the vehicle looked like before the additional damage caused by Copart and also photos of what it looked like upon the first delivery attempt and the second actual delivery day. The price is literally at the whims of the auction.

Registered Guests must register and provide first and last name, email address and phone number.

I don't know how this was done at the DMV without my authorization because vehicle is under my Name. I received the title as rebuilt title not CLEAN. Copart. Mr. *******'s member notes indicate that he consented to the Terms and conditions on 2/11/22. Copart's privity of contract extends solely to ABM, and ABM's privity of contract extends to********* ******. The vehicle description, shipping details, (Even the contract is absolutely biased), and the vehicle DESCRIPTION DOES NOT COMPLY, WHAT THE CONTRACT states. to repair the hail damage with bondo and repaint the whole car i got a quote of $3,500. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form ("Vehicle Information"). We suggest the complainant contacts the broker where they bought the vehicle. All these tools were available for Mr. ******* to utilize, but he failed to use any of them. Their lot number is XXXXXXXX, ****** ****** was the purchaser.. Dear Mr. ******, They didn't want to give me my money back. The webpage advertisement even provides a list of Inspector Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. ******* ********'s member notes indicate that Mr. ******** signed up to become a member and has consented to the current Terms and conditions. This should have been a salvage and I would have never even looked at it.

As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.

Lot #XXXXXXXX In addition, state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to ABM. The vehicle is a 2013 Audi Q7. Had Mr. ******** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. This matter needs to be handled between Copart and myself. he forwarded my email to me and amanda - 10 days passed * nothing happened.

Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership. I need help resolving this issue. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I am told that the cars are considered by Copart to run and drive if it moves 6 inches forward or back. If ****** has any issues regarding her vehicle while it was at Copart, he should address them with Progressive who requested the vehicle be brought to Copart. I'm trying to reach the copart manager, and all other supervisors. Copart, My name is ******** ******* I bought a vehicle from Copart of Fairburn GA, through a Copart broker ( autobidmaster). Had **** ******** reviewed this information, he would have known which states he was eligible to purchase a vehicle in as an individual and which states required other licensing.

Member Types. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address. so i would like copart either take that vehicle back and refund me the whole amount i paid for it plus tow charges - or partial refund of $1,500 to cover at least part of the repair that hail damage. thank you.

The Copart webpage even provides a licensing overview page that shows the licensing requirements for each state. *I refused delivery of the vehicle during that time and Ryan J. Kerns from Progressive spoke with Copart about the accident, which Copart admitted fault of the new damage. All these tools were available for ******* ******** to utilize, but he failed to use any of them. Unfortunately, the vehicle being a heavy pollutant is not a reason for a full refund. Along with the damage, someone stole both catalytic converters from the vehicle while it was at Coparts lot.

Progessive sent me their statement and they outlined that because I still had possession of title to the vehicle then I was still owner of the vehicle, not Progressive, thus making any claims to be handled through Copart and myself. IV. Thank you, I was promised a car title when I purchased the vehicle but it's been 6 months and no car title or single answer has been given. The grand total for the vehicle amounted to $8,357.00 ( which I paid in full). I mentioned to luba (your broker), that you are welcomed to resale the vehicle and try to obtain your money back that way, but COPART will not be refunding your money. ******** acknowledged that he understood that based on state specific registration requirements and applicable laws, he may not be eligible to bid on a vehicle in a specific state/location. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. We suggest the complainant contacts the broker where they bought the vehicle. In addition, Basic Members, must pay the initial Basic Member registration fee. All I want is my car title or at least help obtaining it but waiting 6 months for something that was promised the day I purchased is unacceptable. timothy.s****@copart.com, Dear Mr. *********, In addition, Premier Members must pay the initial Premier Member registration fee and security deposit. One of the prerequisites to establishing a member account with Copart is agreement to Copart's binding Member Terms and Conditions. In order to bid on a vehicle, you must be a Basic or Premier Member in good standing: BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.

*On 4/9/22 at start up I heard then noticed that both of the catalytic converters were also stolen off my vehicle by Copart. As I stated previously in my initial complaint, I was blind sided with misinformation, as the Copart website description of the vehicle and the car's vehicle history report stated nothing about the car's heavy pollutant designation, hence my refusal to pay the DMV fine and request a full refund.

I wanted to buy a car and they ask me for the license from the dealer. Our records reflect that this Vehicle sold to AutoBidMaster LLC ("ABM"), a registered broker (and member)not Mr. ******. The Copart member number, Copart lot number or VIN would suffice. ***** *******'s member notes indicate that Mr. ******* consented to the Member Terms and Conditions.These Member Terms and Conditions state: Copart will pay me $400 for the damage incurred on the vehicle fender and I can owner retain/pick up my vehicle. Accordingly, Copart rejects any and all demands ***** ******* has regarding a refund and/or billing adjustment. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form ("Vehicle Information"). And no one is flying across country to inspect a vehicle that they barely win. This won't last forever as bad news travels fast as I Sully their name on a daily basis. *Jay referred me to his GM, Kirk Caliendo on 2/2/22. *I purchased the totaled vehicle back from Progressive, Thank you.

In response to the claim asserted by ******* ******* that was purchased at Copart's auction was misrepresent as Run & Drive. The only cars I can buy are the ones that are completely wrecked. On October 2021, I purchased a 2012 Honda Civic lot # XXXXXXXX from Houston, Texas. paid for the tow to my shop in CA $1,500. Thank you, BBB Business Profiles are subject to change at any time. Copart respectfully requests the BBB close Mr. ******'s complaint, as this sale only involves the broker and does not involve Copart in any way. C. I informed the broker ( autobidmaster) and Copart of Fairburn GA of this anomaly and requested a refund. (The consumer indicated he/she DID NOT accept the response from the business.) F. I'm not willing to pay a fine for a vehicle I haven't driven These Member Terms and Conditions state: In fact I recently (December 2021) won a bid and my car picked up with the buyer bidder number XXXXXX. Copart's customer in this matter is Progressive, who assigned ******'s vehicle to Copart as part of an insurance claim, but later requested the vehicle be returned to him. A. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form ("Vehicle Information"). Hello I bought a car at auction that had a "Clean" title and was a car that was supposed to "Run and Drive". a week later i emailed to regional manager at mike.friedman@copart.com. I bought the highest membership they had and they had stated I could buy cars without a dealer license. I am filing this complaint on behalf of my daughter, ****** ****** , she purchased a vehicle from these people that was advertised as only having minor dings and scratches when in actuality the motor was blown, they've sold this vehicle over and over without updating what is truly wrong with it, they are commiting a major fraud on the public, I've personally reached out to them to try to resolve this matter amicably with no response from them. harley

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